SEO for your house wash business wash rite

How to deal with a customer complaint !!

Its not very often that we at Wash Rite gets any sort of complaint but we have gotten 2 in the past month so i thought i would go through the two complaints and run through how we handled it and what we done about the two complaints.

The first one come through our website www.washrite.co.nz and was about how one of our service's vehicles left a tyre mark on the clients grass. 

When we received the complaint the first thing we did was call the client and tell them we will be out there straight away which they seemed happy to hear. On the way to the clients address i went via my house and grabbed a bad of grass seed i had in my garage and went to see the client.

Upon arriving i could see what the client was talking about. It seems the service vehicle went of the end of the driveway and the tyre made a mark due to the ground been wet due to a large amount of recent rain. I grabbed the bag of grass seed out of my truck re seeded it and the client was happy. Problem solved.

The second complaint come via phone and from the time i picked up the phone call a lady started to scream, swear and hell at me, After a minute or two i gathered what her complaint was about. It seemed that we did a roof clean on the house next door to her house, These two houses are joined and share a common wall, The job was done about 1 year ago or so. We went back 3 months after the job and took a picture and you could tell a massive difference between her roof been uncleaned and our clients roof now clean. Our out sourced social media company uploaded the picture to our Facebook account and the lady who's roof was not cleaned was very very unhappy that the picture made her house look bad. She was also unhappy about the comment the social media company put with the picture, " One roof cleaned the other owner did not want there's cleaned" or something very close to that. Needless she was unhappy and she wanted any reference to her taken down , 

What we did with this complaint was is to email our out sourced social media company asking to remove any reference to her which they did within 15 minutes, I also emailed the lady complaining to offer a free roof clean / treatment which she agreed to but have not herd from her to book it in. Now this is the best or worst part which ever way you see it. I believe she has complained to the New Zealand Advertising complaints authority about the post.

Now with these two complaints i believe we done everything we could to keep both party's happy, one of them where happy and one was not. So the moral of this story is you cant keep everyone happy all the time.

Thanks

Troy Hillard

Wash Rite - House Wash

www.washrite.co.nz

House Wash Soap Mix

I see many people ask about what people in our industry use for there soap mix and it seems no one wants to tell how and what they use to make there soap mix. Well ill tell you how i make ours at Wash Rite.

Firstly you start with a 20lt / 5 gallon bucket or drum. I fill 30% with SH (sodium hypocloride ) and top up with water and than i ad about 200ml of surfactant to help the mix foam up and stick to the house.

Now this mix is not always set in stone as if its a really dirty house i mite put 35% or 40% SH so you can play with the percentage of SH you put in, Unless your experienced i would not put any more than 40% in, Best to wash the house twice than damage anything.

Below ill link a you tube video that you should watch as well.

Now this mix is what i use every day for your standard houses, If you have to clean oil or oil based mess that don't use SH use a mineral based de-greaser in the same ratio and that should do the job.

Also not guys the SH i use is 12.5% so its strong if you use cheap 10% or 8% you may want to up your percentage to 40% to get the same results.

Any questions just ask guys

Troy Hillard

Wash Rite NZ

www.washrite.co.nz

House and pressure Washing Equipment

There seems to be two areas of thought when it comes to equipment for house washing, First is high pressure is better and we are talking 5000psi and up, The other is less pressure but higher water flow around 3000psi.

As we all know when you lift the pressure you always drop the water flow, you cant have both.. Now one of my competitors likes high pressure and advertises he uses 6000psi and it can cut concrete. Now i don't think that's a smart way to go as damage is always on the mind of the home owner and that's the sole reason the whole soft-wash industry has formed and grown where it is.

Now personally i use pumps that run 3500psi and flow 7 gallons a minute and i find this a great set up for washing house and the chemicals and soaps we use do most of the cleaning and if pressure is needed than 3500psi has always been heaps to get the job done.

Plus with high pressure above 5000psi i don/t know to many hot water systems that can handle that high a pressure so you loss that whole section of the market.

But in saying this a little bit higher pressure could come in hand when your cleaning concrete or stone.

I would like for you guys to comment on what you use and what you find that works.

Thanks
Troy