Business systems in your house wash business

Arguably the most important thing to have in place and implemented in your house wash or roof wash business is good simple systems.
Most people roll there eye's and turn off when they hear the term business system's. This is because they don't understand what business systems are and they believe they will not be able to build and implement them into there business.

Well they are easy and simple to do. first thing you need to do is to have the frame of mind that the business needs to be able to operate and also grow without you there guiding it down the path. So first thing to do is write a stand operating procedure for everything, How to wash a house, how to wash a roof, how to make house wash soap, how to pressure wash a driveway and so on, Do this for every service you do and write it in plan simple English so all your staff can read it, understand it, process it and implement it.

Once you have done that you need to make it accessible to all staff. I have mine stored on google docs app so all staff have access to it 24/7 regardless where they are.

I have they in place for operational staff out in the friend doing the house washing and moss and mould roof treatments and another set for admin staff in the office taking calls, phone sales, door to door sales and even me as the owner of Wash Rite.

With everyone in the business having there SOP (standard operation procedures) this free's me up from the day to day questions which they can answer themselves now from just reading the google docs app
Of course if there still unsure i am contactable 24/7 and when ever i am needed by my staff, I always say the only stupid question is the one you don't ask so always ask.

Once you have all these procedures done and implemented and there second nature to your employees you will find you have massive amount of time free now, You can chose to relax and cut back your working time or like me find new ways to grow your business with that time. I chose to grow my business and in turn grow my systems and grow the money i make for less and less work which will allow even more free time to devote to new growth as my staff have taken over the old methods of growth and are keeping those methods producing work and income for the business.

Now the important thing to do when you get to this level is consolidate your customers and income and start to raise your prices by 10% the first 2 years and by 5% every year after, Yes you will loose some clients by lifting your prices but you will be replacing them with higher paying clients, As Keith Kelfas from The Landscape Employee Trap puts it your growing the top while dissolving the bottom, And to be honest i could not word it better myself.

When you get to year 3 of implementing the systems you will find your business is making good money day in and day out and your client base is full of decent paying clients that has a good average income per job ratio.

Now your at the level where you have good cash flow and spare time on your hand, This is the time where i would start to look at investing some of the money your making into cash producing assets such as real estate, This way you now have two forms of income, The business on one side and your rental property or property's on the other and keep building from there.

If anyone has any questions on how i structure my house wash business Wash Rite please feel free to comment and i will reply. Don't forget to follow this blog.

Thanks
Troy
Wash Rite NZ
www.washrite.co.nz